CANCELLATION POLICY AND FAQS
Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products and our time. We hold that time for you and when you are a no show, we lost that time to make money. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment. We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. For your convenience appointments can be canceled up to 12 hours before your appointment time. No shows or same day cancellations that are less than 12 hours of your appointment time, the service payment and deposit is nonrefundable. To rebook you must send a $50 fee to rebook a future appointment. If you do not pay the fee, your appointment will be canceled. Complimentary services and consultation services - No shows or same-day cancellations that are less than 12 hours before your appointment time, to re-book there will be a $50 fee.
For Gift Certificates, 100% of the service value will be redeemed. For Packages 100% of a single service value, at its regular price, will be redeemed. Clients with repeated no shows or last-minute cancelations will no longer be provided services. Any future services booked will be canceled.
Complimentary services and consultation services - No shows or same day cancellations that are less than 12 hours of your appointment time, to re -book there will be a $50 Consultation fee.
Services that require a Credit card hold in order toto book the service (such as longer services or multiple services, or any other reasons we would've taken a credit card hold) that are not canceled within 12 hours will be charged on all services booked.
Services longer than 2 hours or services booked for multiple persons that amount to longer than 2 hours., will require a credit card to book the appointment. If you book online, you will receive a phone call for credit card authorization to hold your appointment time. Your credit card will not be charged, and you may pay in another method at the time of your appointment. Charges on your credit card will only occur based on the cancellation policy above. Spa Etiquette & FAQs
Please arrive at your scheduled appointment time and not earlier. New clients will have a form to fill out and a consultation will be done before starting your service. This is factored into your appointment time so that you do not have to arrive earlier. Arriving early will not guarantee your service will start before your scheduled appointment time. Please call ahead to check if your service can be started before the scheduled time.
SICKNESS AND ALLERGIES
If you show up for an appointment and are sick or getting over a sickness, or sickness or show signs of severe allergies, this includes but not limited to coughing, sneezing, congestion, you will be refused service and will be charged a $50 fee. NOTE: It is not advised that someone with a sinus infection, or severe allergies to get a facial at that time, as the skin can be more reactive, sensitive to touch, and products used in treatments. It can be difficult to tell the difference between allergies / sinus infections and a cold or flu. If you have allergies that are causing you to cough or sneeze or have a runny nose, congestion, sore throat, you will be turned away for a service and charged a $50 fee.
LOST OR STOLEN ITEMS
The Spa will not be responsible for lost or stolen items. Please keep all personal items with you or in your car.
Please leave cell phones on silent or vibrate as to not to disturb your service.
We understand that it can be difficult at times to arrive on time for appointments. Please text the Spa and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full-service time if you are late. We will do what we can in the time allowed, or you may need to reschedule if there is not enough time to do the service you want in a shorter time period. **PLEASE NOTE: If you do not contact the Spa that you are running late, the Spa will automatically cancel your appointment after 15 minutes past your appointment time.
Consultations are always done before starting your Facial. Enough time is added to do a Facial after consultation. There may not be time for additional services with a Facial, depending on time and the services being requested during your consultation.
PRODUCT RETURN POLICY
Products must be returned within 1 week unused with the full value returned in the form of an exchange for a product or products better suited to your skin. Products must be in original packaging, it is at the discretion of the Spa as to the exchange of used products and its exchange value. All returns must show receipt of purchase if the Spa is not aware of the client’s product purchase. Please call or email the Spa immediately, if you have any concerns or issues with the products, you purchased so that the Spa can address any product issues quickly. Please call or email the Spa if you cannot return a product within 1 week.
Expiration is 1 year from the purchase date. Gift Certificates are not redeemable for cash, and cash and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service or at the time of product purchase and must be redeemed in person at the Spa.
All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used within 1 years of the purchase date.
We accept all major credit cards there is a 5% fee added. We do not accept personal checks or traveler's checks. Cash is excepted but you must have exact change. The Spa does not have a cash drawer and will not provide change. Zelle, Venmo, or CashApp is accepted.
Gratuity is not included. Tips are appreciated but not expected.
Must be at least 18 years old to receive spa services or parent present and consent given.
TREATMENT ROOM POLICY
Only the client receiving a service is allowed in the treatment room at the time of service. There are no exceptions. Unless client is a minor.
WHEN RECEIVING SERVICES
The Spa wants you to relax and enjoy your service. It is important that the Esthetician is able to focus on your service and skincare needs. The Spa prefers you to leave your child/ minor at home. This is for their safety as well as the safety of everyone in the treatment room.
It is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the client’s information provided at the time of consultation, medical history, injuries, or composition.